Return and Refund Policy
At CustomGiftCreator, we offer a 14-day no-questions-asked return and refund policy. If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to request a return. Simply contact our customer service team, and we will guide you through the process.
Items must be returned in their original condition and packaging. Once we receive the item and verify its condition, we will process your refund to your original payment method within 5-7 business days.
Please note that custom and personalized products, such as custom letter lamps and photo-engraved night lights, are also eligible for this policy as long as they are returned within the 14-day window and in perfect condition. Shipping fees are non-refundable, and return shipping costs will be the customer’s responsibility.
If you have any questions, feel free to reach out to us!